Enterprise complaint management across every customer channel.
One platform to centralise complaints from WhatsApp, Email, Web, and Phone. Enforce SLAs, empower agents, and gain AI-ready insights - all in real time.
- Channels
- 4+
- SLA Focus
- Real time
- Data
- AI-ready
Unified inbox
WhatsApp, email, web, and phone complaints in one view.
SLA control
Due dates, breaches, and escalations stay visible.
Fast actions
Agents can update, reply, and schedule service quickly.
Trusted by forward-thinking automotive leaders
The challenge
Complaints are scattered, SLAs are missed, and insights are lost.
OmniCMS brings everything together - so you can respond faster, resolve smarter, and build loyalty.
Siloed Channels
WhatsApp, email, web, phone - all unified in one dashboard. No more switching between tools.
Missed SLAs
Automatic due dates, breach detection, and escalation workflows ensure accountability.
Manual Reporting
Real-time dashboards with drill-down charts give you instant visibility into performance.
Missed Escalations
Automated escalation engine ensures issues never fall through the cracks.
See it in action
A modern interface that agents love
The agent dashboard provides at-a-glance stats, powerful filters, and interactive ticket details for everyday complaint handling.
What our clients say
Trusted by industry leaders
"OmniCMS cut our average response time by 60% and gave us total visibility into SLA compliance. The escalation engine ensures nothing is missed."
Jane Doe
Head of Customer Support, AutoCo
"The real-time dashboard and AI-ready data have transformed how we predict and prevent escalations. Highly recommended!"
Mark Smith
VP Operations, MotorGroup
Ready to transform your complaint management?
Start your free trial today.